![]() ![]() Any use of these sites or their DNS servers is at your own risk. Here are a couple of the free options that are available if you want to switch:ĮA does not own or operate Google DNS or Open DNS, nor can we make any changes to their pages or systems. ![]() Switching to a different DNS is a techie trick that can help you if your DNS is unreliable. If something goes wrong with the DNS you are using, you can have a terrible time trying to connect to the internet. Your Internet Service Provider (ISP) translates internet addresses from a human-readable address (like help.ea.com) to a computer-readable one (a string of numbers) using a sort of reverse phone-book known as a Domain Name System. If you bought your game through Steam, check this Steam Support page for some extra connection help. Wait about a minute then plug it back in, turn it back on, and try connecting again. See what the minimum age for online accounts are in each country and learn what features are available in our article. ![]() When you have a child account, it limits access to features like purchases, social media, connections, and online play. Think someone may have hacked your account? Check out our article on hacked accounts. If you get a message that your account is already in use, try logging out on your other devices and logging back in. If you’ve contacted us to deactivate or delete your account, you won’t be able to get online. Is your EA Account deactivated or deleted? If you think you were suspended or banned by mistake, let us know. If you’re not sure, you can check in My Ban History. Confirm your Nintendo Switch Online membership is still active.If you bought your game through Steam, check this Steam Support page for some extra connection help.Make sure you have an active subscription to EA Play for PC. ![]() Check on Twitter to stay updated on the server status of games.Confirm your EA Play for Xbox membership is still active.Make sure you have an Xbox Live Gold account to play online.Keep an eye on for updates on Xbox Live services.Confirm your EA Play for PlayStation membership is still active.You need an active PlayStation Plus subscription to play online.Check for info on the PlayStation™ Network.If your game doesn’t have a server status icon, you can check out Xbox Live, PlayStation™ Network, or Nintendo for server status information. My game doesn’t have a server status icon This could be downtime due to maintenance, or an issue on our end.Ĭheck on Twitter to find out what’s happening, and to get real-time updates when servers are down. If the server icon is red and says “down”, the server is offline. In this case, you can check for common account issues to troubleshoot your connection. If the server icon for your platform is green and says “up”, the server is online. Check the server icon and the live Twitter feed for updates.Select your game from the search results.On the EA Help homepage, type the title of your game or product into the search bar.You can check the server status of many of our games right here on EA Help. Having problems playing online? See if these issues are keeping you from playing online, or if you’ll need to contact us to get back in your game. ![]()
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